I was recommended by another jewelry store in the mall as I needed the battery of my watch to be replaced. When I walked in at 8:30PM on Friday nigth, the representative was already putting the covers on the counters and when he saw me he started to take them off. I told him that I am here for my watch battery. Then his answer was that it was too late to replace the battery. Few days later I had the battery replace at The Bay and it took 2 minutes. I was always wanted to go to this store and look what they got. Now, for sure I will never walk in there anymore. Terrible service.
I bought this ring 14KT Diamond Wedding Band AN295 witch is advertised as a wedding band. It is not! After 3 months of wearing it one of the diamond fell off. I went back and they replaced it for free. 3 months after a 2nd diamond fell off. I told them my ring was clearly not able to sustain the wear and tear of dayly used (and I don't wear my ring to work, so lest wear and tear). They admited the claws on the ring are not solid. So they offered to credit me the ring, but I could find a wedding that match my engagement ring. They repaired my ring but ask me to pay for the repair. After a bit of arguing they didn't make me pay for the repair but told me they would not repair my ring further if I decide to wear it. In conclusion, the ring is goregious but would get a 1 star for the value. And the store get a 3 stars for giving me options and trying to meet me in the middle concerning my problem. But in the end, they should of taken off that ring from their store and given me my money back for selling be a default product.
I came to the store and I received a really bad service. Not only the price was not what they told me initiallythere is no way to return an item. Also, there is no customer service number or a way to contact the company online. When I called the store to deposit a complain, the responsable person hung up on me right away with no explanation.
Terrible customer service... Called twice to get an update because my watch needed a battery replacement (only 6 months old and still under warranty)but never got an answer. They took a month to get it done!!!
Excellent service! On peut se faire servir en franais, en anglais et en espagnol.
Bijouterie Monaco is a Canadian Jewelry Store based in Gatineau, Quebec. Bijouterie Monaco is located at 1100 Boulevard Maloney O #805, Gatineau, QC J8T 6G3, Canada.
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