Amazing service in both official languages. The vets and techs are great and love their jobs and the animals. Prices are very fair and much cheaper than in Ottawa.
We recently moved to Gatineau. We were looking to have a Vet for our buns. We understand that the clinic is not taking any new clients. However, the customer service experience of explaining to a customer that unfortunately no places are available for new customers. No smile. No friendly tone. Just a dry and unfriendly statement when you haven't finish to speak.... "we are not taking new clients." When I was googling about the clinic and the reviews, it was overall positive, but after this experience just with the first face that you see when you enter the clinic, I guess... So happy you don't want my business.
This is a great veterinary clinic. The staff is very friendly and knowledgeable. We have 5 companion animals and we have seen all four vets at this clinic and had excellent experiences with all of them, except for one. As a result of that particularly negative interaction, I was only able to give the clinic 4 stars. They were very supportive of my anxious dog and have great hours for drop-off and pick up, if you work full-time. I do not hold the clinic responsible for the one bad experience I had with Dr. Nazir. She was very critical and alarmist and was not successful in communicating health information about my dog in a proactive and/or cooperative way. In my view, she lacks professionalism and interpersonal skills and I will definitely request to not see her again. To end on a positive note, I brought in my son with me one day (he is on the Autism Spectrum) and he was having a bit of trouble adjusting to the noise/smells in the clinic. The front desk staff went out of their way to help support me by offering to hold my two large dogs so I could support his entry into the building. After we came in, they provided my son with fun things to play with, which helped make him feel comfortable. Their kindness and understanding that morning especially was so very appreciated. Thank you for your professionalism and compassion for our family!
Edit: While my first and second visits were excellent, the prices have jumped significantly and I will now be looking elsewhere. Wonderful experience, very friendly and professional staff. Very affordable when compared to prices around the Ottawa area. Highly recommend, I will absolutely be returning in the future.
This was by far the best vet visit we have ever had! The vet (and clinic owner) was extremely knowledgeable, got straight to the point, was very friendly and wasn't condescending. His priority clearly was our cat's well-being; it felt more like a doctor's appointment and not like a transaction (which is the experience I have had at other clinics). He answered all of our questions and was very accommodating, giving us different options in different price ranges to allow us to choose the best treatment for our cat without breaking our budget. We will definitely return and I highly recommend taking your pets there!
Clinique Veterinaire de Hull Inc. is a Canadian Veterinary Care based in Gatineau, Quebec. Clinique Veterinaire de Hull Inc. is located at 546 Boulevard Saint-Joseph, Gatineau, QC J8Y 4A4, Canada.
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